Cookies Policy
Last updated: June 2025 • Applies to all users of Luxe Households
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work more efficiently and to provide useful information to the website owner.
Cookies are not programs and cannot carry viruses or install malware. They simply store small pieces of information that help the website remember things about your visit.
2. Types of Cookies
There are several types of cookies, categorised by their duration and purpose:
By Duration
- Session cookies: These are temporary and are deleted from your device when you close your browser. They are essential for keeping you logged in and maintaining your shopping cart during a single visit.
- Persistent cookies: These remain on your device for a set period or until you delete them manually. They remember your preferences across visits.
By Purpose
- Strictly necessary cookies: Essential for the website to function. The site cannot work properly without them.
- Functional cookies: Allow the website to remember your choices and preferences to provide a more personalised experience.
- Analytics cookies: Help us understand how visitors use the site so we can improve it.
- Third-party cookies: Set by external services we use, such as Google OAuth and payment processors.
3. Cookies We Use on Luxe Households
The following table describes the specific cookies used on Luxe Households:
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| sessionid | Strictly necessary | Session / 2 weeks | Maintains your login session, shopping cart, and compare list. Set by Django. Without this cookie, you cannot stay logged in or maintain a cart. |
| csrftoken | Strictly necessary | 1 year | A security token that protects against Cross-Site Request Forgery (CSRF) attacks. Required for any form submission on the site including login, checkout, and reviews. |
| messages | Functional | Session | Stores one-time notification messages (e.g. “Order placed successfully”) to display after page redirects. Deleted immediately after display. |
| Google Auth | Third-party | Varies | If you choose to sign in with Google, Google may set its own cookies to manage the authentication flow. These are governed by Google’s Privacy Policy. |
| _ga, _ga_* | Analytics | Up to 2 years | Set by Google Analytics to help us understand how visitors use the site (pages viewed, general location, device type) in aggregated form, so we can improve it. Not used to identify you personally or for advertising. |
We do not use advertising cookies, tracking pixels, or behavioural profiling cookies.
4. Strictly Necessary Cookies — Why We Cannot Disable Them
Some cookies are absolutely essential for Luxe Households to function. Without them, the following would not work:
- Logging in and staying logged in during your session.
- Adding items to your shopping cart and proceeding to checkout.
- Placing orders and submitting forms securely.
- Adding products to your compare list.
- Receiving success or error notifications after actions.
These cookies do not track you across other websites and contain no personally identifiable information beyond a random session identifier.
5. What We Do NOT Use Cookies For
We want to be transparent about what we do not do with cookies:
- We do not use cookies to track your browsing activity across other websites.
- We do not use cookies to build advertising or marketing profiles about you.
- We do not share cookie data with advertising networks.
- We do not use cookies to store your payment information, card details, or M-Pesa credentials.
6. Third-Party Cookies
Some features of Luxe Households involve third-party services that may set their own cookies:
- Google Sign-In (OAuth): When you use “Sign in with Google”, Google may set authentication cookies to manage the sign-in flow. These are subject to Google’s Privacy Policy.
- Google Analytics: We use Google Analytics to understand how visitors use our site (for example, which pages and products are viewed) so we can improve it. Google Analytics sets cookies to collect this information in aggregated form. We do not use it to identify you personally or to serve advertising. This is governed by Google’s Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Stripe / PayPal: When you are redirected to a payment page, those providers may set cookies for fraud prevention and session management. These are governed by their respective privacy policies.
- Leaflet / OpenStreetMap: Our delivery location map uses Leaflet.js and CartoDB tile servers. Map tile requests are made to external servers, which may log your IP address as part of standard server logging. No personal data is shared beyond this.
We recommend reviewing the privacy policies of these third-party services if you have concerns about their cookie practices.
7. How to Control and Delete Cookies
You have the right to control how cookies are used on your device. Here are your options:
Through Your Browser
All modern browsers allow you to manage cookies via their settings. You can:
- View all cookies stored on your device.
- Delete individual cookies or all cookies at once.
- Block all cookies or cookies from specific websites.
- Set your browser to notify you when a cookie is being set.
Browser-Specific Instructions
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
- Opera: Settings → Advanced → Privacy & security → Site Settings → Cookies
sessionid and csrftoken), you will not be able to log in, use your cart, or place orders on Luxe Households. These cookies are essential for the site to function securely.
8. Your Consent
By continuing to use Luxe Households, you acknowledge and consent to our use of the cookies described in this policy.
- You were informed of our cookie use when you first visited the platform.
- Strictly necessary cookies are placed without requiring explicit consent as they are essential to deliver the service you have requested.
- If you do not consent to cookies, you should discontinue use of Luxe Households or adjust your browser settings as described above.
9. Changes to This Cookies Policy
We may update this Cookies Policy from time to time as our platform evolves or as legal requirements change. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to check this page periodically.
10. Contact Us
If you have any questions or concerns about how we use cookies, please contact us:
Luxe Households Customer Support
Nairobi, Kenya